In choosing to use the iL Tutto® website you have agreed to the terms and conditions laid out in our privacy policy, cookie policy and terms and conditions.
In the below policies when you read the terms “our” “us” and “we” this refers to iltutto.com.au. When using the term/s “you” and “your”, this refers to you, the client, visitor, website user or person using our website. When we talk about “personal information” in this privacy policy, we are talking both about device information and order information.
In this privacy policy we will notify you of how your personal information is collected, used and shared when you visit or make a purchase from iltutto.co.uk
We will keep your information secure and make every effort to guarantee the reliability, security and integrity of any personal information supplied/collected. We will not misuse your personal information. You can opt-out from receiving any information at any time by contacting us at https://www.iltutto.co.uk/contact-us/
iL Tutto® reserves the right to change, amend, update, add or remove these terms & conditions. Please make sure to check regularly to ensure you are aware of any changes made.
Personal Information We Collect
When visiting the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, to this information, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with the site. We refer to this automatically collected information as “device information.”
This information is collected to assist us in best understanding the needs and preferences of our site visitors so we can create a better shopping experience for our customers.
We collect Device Information using the following technologies:
Cookies
We use “cookies” when you visit our site as it is a technology that enables us to operate an efficient service and track the patterns of behaviour of visitors to the site.
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
By using iltutto.co.uk you agree to us placing cookies on your device and accessing them when you visit the site in the future. You can modify the settings on your device to prevent cookie use. Please note by disabling cookies, you user experience may be affected, and you might not be able to take advantage of certain functions of our site.
Not with standing any other provision, we may also engage a third-party service provider who may combine your information with information from other; and may place or recognise a unique cookie on your browser for the purpose of identifying users and delivering to them interest-based content and advertisements. To opt-out of third-party cookies, please contact us at https://www.iltutto.co.uk/contact-us/
- “Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.
Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (we do not collect or store credit card numbers, all credit card details are collected off site via the payment gateways we offer [Payment types offered on this website; ClearPay, Stripe, and PayPal. You can visit the payment sites for their full privacy policy.
How Do We Use Your Personal Information?
We use the order information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to:
Communicate with you directly;
Screen our orders for potential risk or fraud;
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
We may use your device information for advertising/retargeting for use in Facebook, Instagram advertising campaigns.
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Discounts offered via il Tutto® emails
Any promotional/discount codes supplied via an email must be entered at checkout. A % discount will apply to full price products only unless stated otherwise. Discounts are not valid on Gift Vouchers, Outlet Page products or any other products specified in the promotion terms. Not available in addition to any other offers.
Other Promotions or Sales
Black Friday Sale
*Prices as marked, excludes discount codes, gift cards and The Trend Collection (Frankie and Louie Electric Nursery Chairs in Teddy fleece fabrics) and already discounted items. Sale ends Sunday 11:59pm Dec 1, 2024. Only available at iltutto.co.uk
Trend Collection Sale
*Use code trend20 at checkout. Only valid on The Trend Collection (Frankie and Louie Electric Nursery Chairs in Teddy Fleece fabrics only). Sale ends Tuesday 11:59pm November 19, 2024. Only available at iltutto.co.uk. This offer will not be included in our Black Friday sale.
iL Tutto® UK LTD will occasionally run annual sales, during these sales advertised prices are valid for a limited time only or while stocks last or otherwise stated. NO ADDITIONAL DISCOUNT will be applied to items on sale. Prices are as marked. Excludes shipping and gift cards. iL Tutto® UK LTD reserves the right to end the sale at any given time without warning however all sale terms and conditions are included on our terms and conditions page during the sale with the sale end times and dates. These terms and conditions are removed from the terms and conditions page at the end of each sale period.
Product Descriptions
We aim to ensure that our products descriptions are as accurate as possible across the website, however, there may be times due to human error or incorrect information is provided that the information may not always be accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.
Images have been provided for display purposes only and whilst we try to represent the product accurately, we cannot guarantee that any image will reproduce in true colour due to photography lighting.
Product Orders
We endeavour to ensure that our product list is current, however, we give no undertaking as to the availability of any product advertised on our website.
All prices are in Pound Sterling (GBP) and are inclusive of GST. We endeavour to ensure that our prices are current. We reserve the right to amend our prices at any time. If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered.
Postage is an additional charge, calculated at the time of purchase, if your order does not qualify for free shipping.
Once you have submitted an order, you may contact us to cancel that order within 24 hours, if your order has already left the warehouse when you contact us, then you must follow the returns process, outlined on the returns page.
Delivery of Goods
Delivery may take between 2 and 21 days, depending on the delivery option. Title in the goods passes to you when we have received payment.
If an item is damaged or an order is lost please notify iltutto.co.uk straight away so that we can manage with the courier who are responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of iltutto.co.uk.
All orders placed via website, email, phone or in person are subject to confirmation and acceptance by Il Tutto® UK. Il Tutto® UK will deliver the goods you order to the address you specify in your order address, within the agreed time frame, subject to their availability. Where the goods are not available Il Tutto UK, will notify you of this as soon as possible. Anyone at the delivery address who receives the goods will be presumed by Il Tutto UK to be authorised to receive the goods. If there is no one at the delivery address to receive the order, Il Tutto UK may charge you additional delivery fees. Once the goods are delivered to you, you will own them, and it is your responsibility if they are lost or damaged.
Free Shipping
Free shipping in the UK is available in all areas excluding remote and non-mainland regions.
Please visit our delivery page for more information on on the zones which are included in iL Tutto's® free shipping.
Cancellations, Returns and Refunds
You may cancel your order by giving notice to Il Tutto® UK, which must be received as soon as possible of the order being placed. If your order has been paid for and not dispatched, you will receive a full refund upon cancellation. However, if your order has already been dispatched you must follow the returns and refund terms on our website.
Il Tutto® UK will provide a 30-day refund for the products that are bought online/phone order/in person. To be eligible for a refund we must be notified with in 30 days of purchase, and we can only refund money paid less any shipping/courier/post fees. Goods are to be in new and unused condition. All refund applications will be carefully considered and given at the discretion of the Company Management.
We do not offer a refund, exchange or store credit on sale items or outlet items, these items are final sale and non-refundable (unless faulty).
Out of Stock / Pre-Order
From time-to-time certain items may be ‘out of stock’. If this happens to be the case, the product out of stock will change to ‘pre-order’ with an estimated availability date outlined on the product page. If you choose to make a pre order purchase, an email will be sent to you with the confirmed ETA date. Usually, pre orders are available from 2 weeks to 3 months, depending on how quickly we can get the product made and shipped to you. If there’s any delays on your order, our customer service team will notify you straight away.
Changes to our T&C's
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hellouk@iltutto.com or by mail using the details provided below:
IL Tutto® UK LTD
VAT: 437 2928 73
49 Greek Street, London, W1D 4EG
PH: 0330 818 2332