Have a question for iL Tutto? We're here to answer! Check out our frequently asked questions below or if you can't find your answer, don't hesitate to contact our friendly customer service team here

What does standard 100 by OEKO-TEX® certified mean for all our Nursery Chairs?

Is granted authorisation according to STANDARD 100 by OEKO-TEX® to use the STANDARD 100 by OEKO-TEX® mark, based on the test report 21.0.84380

STANDARD 100 by OEKO-TEX® certified products have been tested for harmful substances to protect your health. Tested for Toxic Chemicals. This label certifies that every component of the product, from the fabric to the thread and accessories, has been rigorously tested against a list of up to 350 toxic chemicals

How do I care for my iL Tutto Nursery Chair fabric?

Our premium fabrics have stain resistant qualities, but for additional peace of mind we recommend the use of Fabric Protector and it’s recommended to re-apply every 2 – 3 years for better protection from wear and tear, spillages, and other messes. You can either get someone to visit your home to professionally spray your chair, or simply buy a spray can from your local supermarket and re-apply yourself. Please ensure no one is in the house when you do, properly cover your face and hands and ideally, leave the chair for 24 hours to properly soak up and dry before using.

What is a spring-loaded recline?

All of our il Tutto glider/recliner chairs work the same way, there isn’t a fixed/locked recline position. The recline function is designed to spring back to the upright position when there is no pressure on the backrest, making it easier to sit upright and get out of the chair when baby is in your arms.

How do I return an item?

Visit our returns & exchanges page for information on how to return an order

What is covered in the iL Tutto warranty?

iL Tutto furniture items come with a 1-year warranty from the date of purchase. Proof of purchase is required with any warranty claims. For all warranty claims please contact us via phone or email.
We will then advise you on the steps to follow to initiate your warranty

The warranty covers any material or manufacturing defects for a period of 1 year (from date of purchase).  

Please ensure your take care to follow the instruction manual when assembling your furniture. This warranty only applies where the product is correctly assembled and used with in accordance with the
user instructions supplied with your item. This warranty will no longer apply where the defect has resulted from improper installation or assembly. 

The warranty will be void if for any reason the product has been altered. 

The warranty does not apply to normal wear and tear, abuse, negligence, improper use, alterations to any of the finish of the furniture, alterations to the design, or hardware of the furniture.  

Why are some products pre-order? What is the process and when to expect your pre order delivery?

Any pre-orders made, the ETA date will be outlined on the product page and confirmed in email. This is usually any time from 2 weeks – 3 months, depending on how quickly we can get the item made for you.

What happens if my pre-order date changes on the product page?

No need to stress if you see that the pre order date has changed on the product page. If you’ve made a pre-order already, the date on your pre-order confirmation email is still valid. Il Tutto products are very popular so often we sell through a pre order delivery dates, when this happens you will notice there will be a change in the pre order date on the product page. This does not mean your expected pre order date has changed. This date is for all new order only. Your pre order will be on your order confirmation email.

If you have any further questions, please don’t hesitate to contact the friendly iL Tutto team at hello@iltutto.com

How do I cancel or amend my order?

You may cancel your order by giving notice to Il Tutto immediately, which ideally should be received within 24 hours of the order being placed. We aim to process your orders as quickly as possible and at times your order may already be on its way to you within 24hrs. If your order has been paid for and not yet dispatched you will receive a full refund upon cancellation. 

If your order has already been dispatched you will need to follow the returns process outlined on the returns page.

Can I buy small parts / hardware for my product?

iL Tutto does not sell hardware accessories online, however, if you email us at hello@iltutto.com we will be able to assist you